Shipping

Shipping costs

There are no costs if shipping to the European Union.

 

When would I receive my order?

Delivery usually takes between 3-5 working days depending on destination (Europe, 1-3 weeks Rest of The World). For special requests like stamping your Neon Boots, delivery takes an additional week.

 

What happens if I receive my order and the boots doesn’t fit properly (too big or too small), if I prefer another model or refund?

Just contact us and we will give you details for change at no extra cost ;) (Only Europe). Returns have no charges or fees ;)

A return/refund/change does not apply in case you requested to have your boots stamped, except if there is a manufacturing defect.

 

What happens if I received a damaged product?

As soon as you receive your order and tell it has been damaged, please contact our contact our Customer Care Team sending an email at hello@neonboots.com and we will solve it immediately ;)

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Size Guide

Order Your Neon Boots

No size? You can back order your Neon Boots ;) (Available in some models)

1º  You can order your Neon Boots clicking " Order if your size is Sold Out" (1) and then " Buy " (2)

2º Please tell us your size in the order details (3). You can also reply reply the confirmation email that you receive after checkout (4). Don't Worry if you forget it, we´ll contact you ;)

You´ll receive your Neon Boots in 3-4 weeks max ;) Usually you'll receive your Neon Boots sooner because new pairs are arriving constantly.